A Network Operations Centre (NOC) is a central location established to monitor, manage and ensure the sustainability of an organisation’s network operations. The NOC monitors the performance of the network infrastructure, detects problems, and provides the necessary warning, information services or troubleshoots problems within the scope requested in the customer contract. The NOC also manages customer requests and provides customer support.
The NOC is a centre where network administrators, engineers, technicians and other staff work together. This team is equipped with the tools and systems needed to monitor the performance of the network, detect and troubleshoot problems.
NOC services play a major role in network management and maintenance. The NOC ensures the uninterrupted operation of the network by responding quickly to network problems. For this reason, many organisations operate their own NOC or an NOC service provider. By providing customers with an uninterrupted network service, NOC services help ensure business continuity and contribute to achieving organisations’ business objectives.
