ENTERPRISE SOLUTIONS
Managed outsourcing services are offered under 3 main headings.
L1, L2 Staff/Team Services
L1 and L2 staff/team services are frequently used terms in the field of information technology and play an important role in technical support services.
First level technical support services, also known as L1, Level 1, provide the most basic level of service. They usually deal with simple problems faced by users and can solve these problems quickly. For example, simple requests, incidents and alarms such as seeing an alarm occurring in your IT Infrastructure and initiating the first action or the first problem detection / solution steps, performing preliminary analyses or resetting a user's password or reinstalling a software are within the responsibility of the L1 technical support team.
Second level technical support services, also known as L2, Level 2, deal with more complex problems. The technical support team at this level deals with requests and problems that the L1 team cannot solve or that exceed their jurisdiction and can solve problems that require more technical knowledge and expertise. For example, more complex problems such as an error message in a software or a malfunction related to a hardware problem are in the area of responsibility of the L2 technical support team.
L1 and L2 technical support services can be provided in many different ways. They can be provided through various channels such as telephone, e-mail, live chat, remote access or on-site support. These services help businesses solve problems with their IT infrastructure and contribute to ensuring business continuity.
In conclusion, L1 and L2 staffing/team services are critical services to ensure that the IT systems of enterprises operate correctly and effectively. These services increase the satisfaction of customers while also increasing the efficiency of businesses and are an important tool to ensure a stable IT infrastructure.
Network Operation Centre Services (NOC)
A Network Operations Centre (NOC) is a central location established to monitor, manage and ensure the sustainability of an organisation's network operations. The NOC monitors the performance of the network infrastructure, detects problems, and provides the necessary warning, information services or troubleshoots problems within the scope requested in the customer contract. The NOC also manages customer requests and provides customer support.
The NOC is a centre where network administrators, engineers, technicians and other staff work together. This team is equipped with the tools and systems needed to monitor the performance of the network, detect and troubleshoot problems.
NOC services play a major role in network management and maintenance. The NOC ensures the uninterrupted operation of the network by responding quickly to network problems. For this reason, many organisations operate their own NOC or an NOC service provider. By providing customers with an uninterrupted network service, NOC services help ensure business continuity and contribute to achieving organisations' business objectives.
Security Operation Centre Services (SOC)
A Security Operations Centre (SOC) is a central location designed to monitor an organisation's security posture, to detect and respond to cyber-attacks in a timely manner and to prevent, detect and respond within scope. The SOC is equipped with the tools, systems and personnel required to ensure an organisation's network security, system security, application security and data security.
Infralix SOC personnel proactively monitor the security of networks and systems to prevent cyber attacks, detect and respond to cyber threats, and use various security technologies to detect and remediate cyber attacks. SOC personnel also manage customer requests and provide customer support.
SOC services help protect organisations from cyber attacks and play an important role in ensuring cyber security. SOC responds quickly and effectively to detect cyber security incidents and take necessary measures. SOC services also provide customers with advisory services on security risks and help organisations optimise their security policies, procedures and compliance requirements.
As a result, SOC services help organisations manage cyber security risks and cope with cyber attacks. SOC provides an effective security solution to its customers by using security technologies, procedures and personnel to detect, prevent and resolve security vulnerabilities.